MEASURABLE BUSINESS BENEFITS

COLLABORATION FOR BETTER DECISION MAKING

The client’s teams across continents now effectively share the same global resources. Earlier, some teams had to rely on redundant local resources. There were 16 domains across networks. Migrating these to a single master account domain has led to smoother, centralized management. Remote sites were earlier unable to browse local resources if links failed. WDL’s solution allows network access even during link failures.

- Single Point Helpdesk
End-users now contact one single number for their queries. Not only is this more efficient, it is also cost-effective for the company.

- Completion before schedule
The project was completed before the planned time frame at 124% cumulative schedule fidelity.

- More secure networks
The process of assigning security rights to users was automated to ensure better security Contingency plans have also been put in place.

- Minimum disruption to business
In-depth understanding of the client’s business requirements ensured that we scheduled the project so that it did not disrupt critical month-end business procedures.

THE CHALLENGE

The client's NT infrastructure (the company’s information backbone) was spread across 3 countries and 58 sites in the Americas region (North and Latin America) . The servers that facilitated access to the network were scattered across the region and not integrated with each other. This meant that employees could access only local country resources, not the regional or global corporate network. Similarly, employees around the world could not access the Americas network.

The challenge was to create a seamless global network for the organization with standardized, single-point access for users.

THE SOLUTION

WDL’s solution involved domain migration and systems integration across the 3 countries.

The WINS servers in the various regions / sites were consolidated and integrated. A standard, single logon using email Ids was implemented instead of non-standard User Ids. Here’s how we did it:
 

• Remote application deployment: Six WINS servers and 12 Domain Controllers were deployed in 3 countries to support the WINS and NT migration initiatives. The deployment of the software and applications was done remotely from Newark, New jersey
   
• Integration with the corporate network : The client's Asian network was integrated with the company’s corporate network.
   
• Domain Migration: As part of a pilot project, users in one domain were migrated first to validate processes. Users and groups were then migrated from 16 domains to a single master account domain.
   
• Post Migration Support : We provided post migration support for 15 days. Risk mitigation plans were developed to ensure smooth implementation. WDL received a Customer Satisfaction rating of 5/5 from the client on delivery, quality and service.